At Nicolas Journeys, we aim to ensure that every customer is completely satisfied with their purchase. This Returns & Refund Policy outlines the conditions under which products may be returned or refunded. By making a purchase on our website, you agree to the terms described below.
Eligibility for Returns
We accept returns only in cases where:
- The product received is damaged or defective upon delivery.
- The product received is incorrect or does not match your order.
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original packaging.
- The return request must be made within 7 days of receiving the order.
- Proof of purchase (order confirmation or invoice) must be provided.
Items Not Eligible for Return
The following items cannot be returned or refunded:
- Products that have been used, washed, or damaged after delivery.
- Products not in their original condition or missing parts.
- Products returned after the 7-day window.
- Customized or special-order items.
Return Process
- To initiate a return, contact us at [email protected] with your order number, details of the issue, and a clear photo of the product received.
- Our support team will review your request and provide further instructions.
- Once your return is approved, you will receive guidance on how to send the item back.
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
Refunds
As Nicolas Journeys operates on a Cash on Delivery (COD) basis, refunds will be handled as follows:
- Refunds are not issued in cash or to a bank account due to the COD payment method.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected] with photos or videos of the issue.
Exchanges
If you need to exchange a product for the same item or a different one of equal value, please email us at [email protected] within 7 days of receiving your order. Exchanges are subject to product availability.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- Nicolas Journeys does not cover any customs or import duties for returned goods.
International Returns
Nicolas Journeys operates worldwide, but return availability may vary depending on your country. Please contact us before initiating an international return to confirm eligibility and instructions.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]